Jiffy Lube scam

与旅游无关, 班上同事传来一段关于Jiffy Lube scam的电视频连接, 是加州一个电视台偷拍的Jiffy Lube如何欺骗顾客做生意的丑闻, 里面的store manager 和district manager被记者抓个正着后如何抵赖的丑态, 让我想起我去年圣诞节前遭遇的Jiffy Lube更恶劣的一面.

自己在LifeTips.Us 网站中提到了事情的来由:

常常听到颇有幽默感的一句话:“人生又完整了一把”。没料到, 鸡年的岁末我自己的人生也完整了N回。家中两辆车先后出事,先是一辆车是被Jiffy Lube换油弄坏了发动机(engine), 而经理态度奇恶,目前正准备上法庭讨回公道。后来另一辆车又卷入事故,和保险公司打交道又熟练了好多。虽然平静的生活被打翻了节奏,但总结出的一点是遇到事情还是要沉住气,慢慢解决,不管结果如何,坚持就是一种历练,而逃避则是最坏的一种选择了。

Jiffy Lube换油疏漏竟然将整个engine弄成完全报废, 这是发生在当天换油之后两个多小时的故事. 之后可气的事情接二连三, 先是第二次开过去的时候明明车子已经有问题了他们却采用欺骗的手段遮掩他们的错误, 并且告诉我家LD换油没有问题. 之后车子再次发动后不久完全死火在他们的停车场里, 才幸好避免了行驶在路上可能发生的大事故. 之后和他们的store manager 和district manager当面打交道, 让我真正领会到老美的axxhole定义, 如此垃圾的人竟然能成为部门经理, 相比之下, 电视记者遇到的和我遇到的相比, 简直是小巫见大巫.

之后我立即收集所有证据, 无论是修engine dealer的, 还是extend warantee的, 都证据确凿地指出是换油造成的问题, 可以和Jiffy Lube总部客服打交道也好, 和具体的store打交道也好, 都是一味推诿抵赖, 最后只好通过律师解决, 经过多次反复, 直到真正把案子递上法庭, 他们才最后答应完全赔偿, 真有些不见棺材不落泪的味道.

人生又完整了一把, 得来的经验也好, 教训也吧, 说两点:

1. 看似简单的小事能把真正的大事搞砸. 之后我再也不敢对换油掉以轻心了. 换完之后无论如何要查一遍, 成了必做的事.

2. 在老美, 如果事情预测无法自己解决, 将来要打官司的时候, 一定要一开始就注意证据的收集, 因为即使真正上了法庭, 也是完全靠证据说话的. 当然, 打官司的代价, 包括金钱和时间, 都是要有心理准备的.

如果你读了我以上的故事, 认为是孤立小概率事件, 不妨看看这些网站:

Jiffy Lube sucks
What’s Wrong At Jiffy Lube
Jiffy Lube Customer Experiences

一句话总结: Jiffy Lube Sucks!

Posted: September 14, 2006in:
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2 Responses to “Jiffy Lube scam”

  1. christine Says:

    My car was ruined by Jiffy Lube lately, could you let me know how did you when your case? Thank you very much!
    best regard,
    Christine

  2. fufu Says:

    Christine, sorry to hear that. Jiffy Lube sucks. if you google online, you will find a lot of cases they mess up people’s car, there is even a website just for that.

    Depends on the store manager/regional manager you deal with, it could be very tough. The first thing you have to do is to collect all proof (paperwork or witness etc) to confirm it is their fault. Next step is to call their service center (usually does not help at all), next step is to sent demanding letters, if no reply, then you have to prepare the lawsuit, depends on how much compensation we talked about, you can go to local small-case court or hire a lawyer.

    For my case, I have to hire a lawyer and spend more than half year to get my money back. Recently I just learned the company who mess up my car is bankrupt. Haha.. so happy to hear that. They are just sucker and deserve all this.

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